Refund policy

1. Eligibility for Returns & Exchanges

We want you to love your cycling gear! You may return or exchange items if:
  • The request is made within 7 days of delivery date
  • Items are unworn, unwashed, undamaged and still have all original tags, labels and protective packaging attached
  • The item is not a final-sale, personalized or custom-made product
  • You have proof of purchase (order confirmation or receipt)
Please note: Cycling apparel must be returned in re-sellable condition. We cannot accept items with stains, sweat marks, odours, scuffs or altered hems/tags.


2. Non-Returnable Items

The following cannot be returned or exchanged:
  • Clearance / sale items marked "final sale"
  • Custom-printed, personalised or custom-sized products
  • Items damaged due to improper use, washing or care

 

3. How to Start a Return/Exchange

  1. contact us at whatsapp: +9740555730802 with your:
    • Order number
    • Full name and contact details
    • Item(s) to return
    • Reason for return
    • Preferred solution: refund, exchange or store credit
  2. We will reply within 2 working days with return instructions and our authorised return address.
  3. Pack items securely in original or similar packaging. Do not stick labels directly on product packaging.
  4. Send the parcel via a tracked delivery service. Keep your tracking number.

 

4. Shipping Costs

Reason Who pays?
Wrong item sent / manufacturing defect We cover return & re-delivery
Change of mind / wrong size ordered Customer covers return shipping
Damaged in transit Contact us within 48 hours of delivery with photos – we will arrange replacement or refund
Original delivery fees are non-refundable unless the return is due to our error.

5. Refund Details

  • Once we receive and inspect your item, we will process your request within 3–5 working days
  • Refunds will be issued to your original payment method
  • Please allow up to 10 working days for banks to show the refund in your account